Delete your SanadGo account
SanadGo roadside assistance app
How to request deletion
- Send a message to [email protected] from the email registered on your account.
- In the subject, write: Account deletion request.
- State the phone number registered on the account. We do not ask you for any other information, and we will never ask for your password.
- We verify that the request came from you, then carry out the deletion within 48 working hours and send you a confirmation.
You can also call +966 54 448 2893 from the registered phone number.
Click here to send the deletion request
What is deleted and what stays
| Data | What happens to it |
|---|---|
| Name, phone number, email, profile photo | Permanently deleted |
| Your vehicle details and saved addresses | Permanently deleted |
| Pickup and drop-off locations linked to your account | Permanently deleted |
| Conversations, voice messages and photos attached to orders | Permanently deleted |
| Saved payment cards (last four digits and card type) | Permanently deleted |
| Device identifier and notification token | Permanently deleted |
| Wallet balance and loyalty points | Forfeited on deletion and cannot be recovered |
| Order records and financial invoices | Kept for 6 years after being separated from your identity, because accounting and tax regulations require it. They are then deleted. |
Deletion cannot be undone. If you have an order in progress, complete or cancel it before submitting the request.