Privacy policy
This policy explains what data the “SANAD” app collects when you use the roadside assistance service, why we collect it, who we share it with, and what your rights over it are. By using the app, you agree to what it contains.
Who we are
Last updated: 31 October 2026
The app is operated by Sanad Go, Kingdom of Saudi Arabia. For privacy matters, contact: [email protected].
The data we collect
| Data | Why we collect it |
|---|---|
| Phone number | It is your account identity; we send the verification code to it when you sign in. |
| Name, email and profile photo | To identify you in the app and to the driver assigned to your order. Email and photo are optional. |
| Precise geographic location | To determine your vehicle’s location, send the nearest driver to you, and show their progress on the map. We collect it only while you are using the app, and we do not track you in the background. |
| Your vehicle details (plate, type and model) | So the driver knows what to expect and prepares the right equipment. |
| Order history and saved addresses | To show your previous orders and speed up your next order. |
| Messages, voice recordings and attached photos | For you to communicate with the driver during the order, and to document the condition of the vehicle. |
| Payment data | Card details are entered directly into the payment gateway, and we neither see nor store them. We keep only the last four digits and the card type so you can recognise the card when paying again, along with your wallet transaction history. |
| Device identifier and notification token | To send updates on your order status, and to verify that the account is being used on a single device. |
| Your rating of the driver | To monitor service quality. |
We do not use your data for advertising, we do not track you across other apps or websites, and we do not sell your data to anyone.
Who we share your data with
- The driver assigned to your order — sees your name, number, location and vehicle details, only to the extent needed to carry out the service.
- Google Maps — to display the map and search for addresses. (Google’s policy)
- Firebase Cloud Messaging from Google — to deliver notifications to your device.
- MyFatoorah — the payment gateway that processes card transactions. (Its policy)
- The address conversion service in your device’s system (Apple or Google) — to convert coordinates into a readable address.
- The competent authorities — where a statutory obligation requires it.
Some of these services may process your data on servers outside the Kingdom, in accordance with their policies and in compliance with applicable regulations.
Retention period
We keep your account data for as long as the account exists. Order records and financial transactions are kept for the period required by accounting and tax regulations (6 years), then deleted or anonymised.
Your rights
Under the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the right to:
- Know what data we hold about you and obtain a copy of it.
- Correct any inaccurate data.
- Delete your data and your account.
- Withdraw your consent to the processing of your data.
- File a complaint with the competent authority.
To exercise any of these rights, write to us at [email protected] from the email or number registered on your account.
Deleting your account
You can request deletion of your account and its data at any time through the email above. We carry out the deletion within 48 working hours, except for what must be retained by law.
Permissions the app requests
- Location — to determine your vehicle’s location and track the driver. An order cannot be created without it.
- Camera and photo library — to attach photos to an order or change your profile photo. Optional.
- Microphone — to send a voice message to the driver. Optional.
- Notifications — to tell you when your order status changes. Optional.
You can withdraw any of these permissions from your device settings at any time.
Children
The app is not directed at anyone under 18, and we do not knowingly collect their data. If we learn that a minor’s data has been collected, we delete it.
Data security
All communications between the app and our servers are carried over encrypted HTTPS, and your session data is kept in secure storage on your device. No system is absolutely secure, but we take reasonable measures to protect your data.
Changes to this policy
We may update this policy, and we will publish the updated version on this page with the last-updated date changed. Your continued use of the app after publication means you accept it.