Support
Contact us
Phone 0544482893
Email [email protected]
You can also send a support request from inside the app: Account → Settings → Contact SANAD. If you have an order in progress, you can chat with the driver directly from the order screen.
Frequently asked questions
How do I request a service?
Press the “REQUEST” button in the middle of the bottom bar, choose the type of service, set your location on the map or type the address, choose your vehicle, then confirm the order. The price is shown to you before you confirm.
I did not receive the verification code
Check the number and your internet connection, and request a new WhatsApp code from the sign-in screen. If the problem continues, call us on the number above.
How do I cancel an order?
Open the order from “My Orders” and press “Cancel Order”. If the driver has already set off, a cancellation fee may apply, and its amount is shown to you before you confirm.
How is an amount refunded?
The amount returns to your wallet in the app, after deducting any cancellation fee, and you can use it on a later order. You will find the details of each transaction under Wallet → Transaction History.
What payment methods are available?
Card payment (mada, Visa, Mastercard) through a secure payment gateway, or from your wallet balance in the app.
The address shown is not accurate
Press the map icon next to the address field and move the pointer to the correct location, or type additional details in the field provided to help the driver reach you.
How do I delete my account?
Send a request to the email above from the address registered on your account, or call us, and we will delete your account and its data.